Care & Service

• Complimentary fixes for gel chips or peeling are available within 7 days and apply to the original color/design only. Additional changes or modifications may incur an extra fee. Please contact us as soon as possible to schedule a repair appointment.

• No Refund: We do not provide cash refunds for any services. If you have any concerns with your experience, please notify management before leaving the salon so we have the opportunity to address and resolve it for you.

 

Health & Safety

• For your safety and comfort, please notify our technicians of any allergies, medical conditions (such as diabetes), or physical sensitivities prior to the start of your service.

 

Appointments

• Appointments are recommended; walk-ins are welcome based on availability

• Please arrive 10 minutes early, especially for first-time visits

• Requests for specific technicians are not guaranteed

 

Late Arrivals

• Arrivals over 10 minutes late may result in a shortened service or rescheduling

 

Cancellations

• Kindly provide a 24-hour notice for cancellations or changes

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Salon Etiquette

• To maintain a calm, spa-like environment:

  • Please keep phone use to a minimum

  • Kindly keep your voices low

  • Food is discouraged; beverages are available

 

Service Policy

• Our team reserves the right to decline service to anyone who displays disrespectful behavior, appears intoxicated, or has health conditions that may compromise the safety and well-being of others.

 

Children

• We adore our little guests! For everyone’s safety and comfort, children must remain supervised by an adult at all times and may not run or play within the salon.

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Valuables:

• NINI NAILS is not responsible for any lost or damaged personal items.